Any individual or group may bring complaints to the Board of Trustees of the Achievement Academy Charter School. Complaints will be submitted to the Board of Trustees one week prior to the next Board meeting. Complaints submitted later will be addressed at the subsequent meeting of the Board of Trustees. Emergency issues will be dealt with on an as-needed basis, with the Board responding at or prior to its next regular public meeting. Every effort will be made to respectfully address each matter to the satisfaction of the individual or group that presented the complaint. The Board, as necessary, may direct the Head of School or other responsible party to act upon the complaint and report to the Board. The Board of Trustees shall render a determination in writing if appropriate or required.

If a complaint alleges violations of applicable New York State and/or Federal law or the School's Charter, the Board's response will be provided to the individual or group that presented the complaint, along with a copy of the current SNY-CSI appeals process as published on the Charter Entity's website www.newyorkcharters.org.